Delivery & Returns

Shipping (Postage & Packaging)

We will process and dispatch all Orders within 2 - 4 working days, If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email

1. Postage will be charged according to the Weight of the Order

2. Free Postage to any destination in the United Kingdom is applicable for Orders over a certain Amount (Details on the website)

Delivery Targets

United Kingdom (First / Second class post or equivalent) - Within 7 working days

European Community (Air mail) - Within 14 Working days

Rest of the World Airmail - Within 3 weeks Surface Mail - Within 8 - 12 weeks

Returns Policy

If you believe that you have been mislead into buying any of our items, or the items are damaged, simply advise us by email and return the items to the address provided by us. We will refund you for the Full Amount, if you so wish Return delivery costs may be deducted from your refund depending on the reason for return

  1. The items must be in the original condition and packaging with any security seals intact

  2. Repackage the products securely and send to the address provided

  3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement

  4. If we don’t receive the item we cant refund you or replace it, so we recommend you obtain a certificate of posting.

Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by the company which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us.

Payment Method - PayPal

PayPal can be very convenient for people who like to shop online as they no longer need to type credit or debit card numbers into each check out every time they want to buy something. It is also free to use for purchasers. Please note that this service is not available for all Countries, if you Country is not listed you may select one of the other methods below:-

Payment by cheque This means that you undertake to post us a UK Pound Sterling cheque (Payable to The House of Knowledge) to the address provided. We will process the order and Ship it as soon as we have received your Cheque.

Other Payment Methods If you are unable to make payment using one of the above, please contact us via email and we will consider your Order and payment.